This guide includes:
The ODIN PASS app operates independently from the goCard ticketing system. Users directly book public transport trips in the ODIN PASS app. Users do not use their goCard when subscribed to the ODIN PASS scheme.
1. Plan Your Trip
To begin the trip planning process, enter your destination in the search bar on the ODIN PASS home screen, and select the correct destination from the returned search options.
ODIN PASS will then search for different combinations of transport options to get you to your destination. It may take a short amount of time to fully populate all the possible transport routes, and combinations. The options will be ranked based on the transport priorities set in your ODIN PASS profile. This list also provides information for comparing trips in terms of:
- estimated cost
- estimated calories burned
- estimated CO2 emissions, and
- estimated travel time.
Change your origin / start location
If you need to change the origin (starting point) of your route search, tap the from location (in blue) under your selected destination. You can then edit the origin, and search for a new set of transport options.
Change your departure / arrival time, and filter transport modes
2. Choose Your Preferred Option
If you are getting results that do not include your normal transport stop / service, try changing your origin (from location) to your normal stop / station, instead of using 'current location'.
If you are still not seeing the results you want, remember the ODIN PASS public transport ticket is valid for ANY service travelling in the same direction between your booked origin to your booked destination. Therefore you can get on an earlier/later service, and still use the same ticket. The ticket will not expire until 2 hours after the estimated arrival of your booked trip.
By swiping left and right, you can also see detailed views of other trip options from the previous list. This summary view window also allows you to save regular trips by tapping "Add to favourites" and you can share the trip with friends and family. Click here to learn about how to set favourite locations to quickly search for regular trips.
Once you are satisfied that you have chosen the best option for your trip, click the 'Go' button in the top left of the screen.
3. Book Your Trip (Mode-by-Mode)
By clicking 'Go' you have now entered what we call the 'mode-by-mode' screen. This screen provides specific details about each step of your trip, with a summary provided at the top.
As shown in the example below, the first step in this trip is to walk 200 metres / 3 minutes to Bus Stop 202 on Brunswick Street. By swiping to the left you can progress through each step (transport mode) in your chosen option.
In the example below, the next step is to take Bus R296 to Platform 2 at South Bank busway station. The window shows real-time arrival times, with the next bus coming in 3 minutes.
There's no need to worry though, if you don't think you will make it to the bus stop in time, by scrolling down you can see the real-time arrival times of the next buses coming to that bus stop.
If you wish to update your trip to take one of those buses, you can select that particular bus and your chosen journey will be dynamically updated to suite the selection.
If you arrive at the stop/station earlier, you can also select an earlier service shown on the screen.
If another public transport service was to come to the stop before the service that you were waiting for, as long as it is travelling in the same direction, towards the same direction, you can click the 'Book' button and have a valid ticket. This is because our public transport tickets are specific to the start and end points of the trip, not the specific public transport service (route) you take to get there.
As the service arrives, you should click 'Book', and the your screen will then show a 'Show ticket' button.
If you are found to be repeatedly booking trips for services you have no intention of using, you may be removed from the service for violating our End User Licence Agreement, and forfeit your monthly pass, at the absolute discretion of ODIN PASS.
Click here to find out what to do if you accidentally book a ticket for an earlier/later public transport service.
If it is safe and convenient to do so, as you board the service you should show your booked public transport ticket to the driver/operator. This will look similar to below.
As mentioned previously, the ODIN PASS ticket is valid for all services operating between the starting point and destination, at the time that it has been booked. The ticket will remain valid for travel in the same direction for up to two hours after the planned arrival time for the booked service. This allows for potential delays and/or disruptions on the transport network.
Click here to find out what to do if you need to quickly find your public transport ticket to show an authorised official.
Once you have boarded the service, you can return to the 'mode-by-mode' screen and swipe left to see the stops for the service on the way to your next step in the journey. In this case there is an interchange at South Bank busway station, and a 6 minute wait until the next service comes.
Note that in cases where there are multiple public transport services in the one ticket (the example below involved two buses), when you book public transport for the first service, the ticket is valid for the entire journey. If you refer back to the public transport ticket you will see multiple segments are included.
Click here to find out what you should do if you need to change your destination part-way through a booked trip.
Click here to find out more about the expiry rules that apply to public transport tickets booked through ODIN PASS.
Click here to find out how you book transport modes other than public transport.
If you have any queries or questions about this process, please submit a support ticket by clicking the yellow 'Contact Us' button at the bottom of this page, or contact us via email at email@example.com