Solution home FAQs

Trial participation

Who can join ODIN PASS?
ODIN PASS is being run as a research trial available exclusively to current students and staff at The University of Queensland.  We hope the findings...
Being COVID-Safe while using transport via ODIN PASS
Updated: 10th January, 2022 Face masks are mandatory when travelling on public transport, as per the Queensland Health directive. For the latest pub...
[iOS] Transitioning from BETA to the public ODIN PASS app
This guide includes: Video Tutorial Step-by-Step Instructions 1. Open the app store 2. Find ODIN PASS 3. Download and install ODIN PASS 3. Open ...
[Android] Transitioning from BETA to the public ODIN PASS app
This guide includes: Step-by-Step Instructions 1. Open the app store 2. Find ODIN PASS 3. Leave BETA 4. Confirm you want to leave BETA 5. Open ODI...
I want to delete my ODIN PASS account
If you no longer wish to use the ODIN PASS app, you can simply delete the app from your phone. If you would like your ODIN PASS account to be deleted...
Will I get a refund / credit if there is a lockdown due to COVID?
We are conscious that committing to a month-long plan at the current time can lead to concerns about what will happen if there is a lockdown in South Eas...
Details about bundle changes through the ODIN PASS trial
We are very appreciative for your fantastic support of this research trial. The University of Queensland is the only university in the world that has...
Error processing new payments in the ODIN PASS app
** UPDATED: 9.45 AM, Wednesday 30th November 2022 ** Our payment system is back online and operating as expected.  If you continue to receive any...