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Using the app

Does ODIN PASS work on iOS (iPhone) and Android?
We have worked closely with our developer partner Skedgo to bring you ODIN PASS on both iOS and Android. We are keen to hear your suggestions on how ...
I'm having problems with the app, who should I contact?
We’re sorry to hear this. Please bear with us as we are conducting a research trial so there may be occasional hiccups! Please get in contact with ou...
What should I do if I need to change my destination part-way through a booked trip?
If you change your mind during a trip and need to travel to a different destination, simply search for a new journey based on your new destination, and b...
[Android] Automatic updates of ODIN PASS
To ensure you have the latest version of ODIN PASS, including new features and bug fixes, we recommend turning on automatic updates in the Google Play St...
[iOS] Uploading your profile photo (mandatory)
This guide includes:   Disclaimer Video Tutorial Step-by-step Instructions Disclaimer Your public transport ticket is only valid if a profile p...
[Android] Uploading your profile photo (mandatory)
This guide includes: Disclaimer Video Tutorial Step-By-Step Example Disclaimer Your public transport ticket is only valid if a profile photo is...
I am receiving an authentication error when trying to set / reset my password
If you see the following message it means that your password reset link has expired. If you are a new user, please follow the on-boarding tutori...
Current issue with accessing active tickets [Android]
UPDATED: 7.00 AM, 2nd f October, 2021. THIS ISSUE HAS NOW BEEN RESOLVED. IF YOU ARE STILL EXPERIENCING PROBLEMS PLEASE CONTACT US AT: SUPPORT@ODINPASS.C...
Bug in Android app preventing some users from purchasing a new pass
Last Updated: 3.30 PM, Sunday 6th of February, 2022. Last week a new version of our Android app was released, but unfortunately it contained a bug w...
Trouble finding train services? 15 February 2022
Last Updated: 1.50 PM, 15th of February, 2022. THE BELOW ISSUE HAS NOW BEEN RESOLVED AS OF 1.50 PM, 15TH OF FEBRUARY, 2022. WE ARE KEEPING THIS ADVIC...